Refund policy
Returns & Refund Policy
At Betico, we want you to feel confident when shopping with us. We carefully check and pack every order before dispatch, but if something is not quite right, we’ll do our best to resolve it fairly and promptly.
This policy explains how returns, refunds and exchanges work for orders placed through Betico.store.
1. Our 30-Day Returns Policy
We offer a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused, unworn and in the same condition that you received it
- Complete with any tags, accessories, inserts or packaging supplied
- Returned in its original packaging where possible
- Accompanied by your order confirmation, receipt or proof of purchase
For hygiene and product care reasons, we may refuse returns where items show signs of use beyond reasonable inspection.
This does not affect your statutory rights.
2. Change of Mind Returns
If you change your mind about your order, you can request a return within 30 days of receiving your item.
For change of mind returns:
- The item must meet the return condition requirements above
- Return approval must be requested before sending the item back
- The customer is responsible for the cost of return postage unless we confirm otherwise
- We recommend using a tracked postal service, as we cannot refund items that do not reach us
Original delivery charges are not usually refunded for change of mind returns, unless required by law.
3. Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is faulty, damaged, defective, or you have received the wrong item, please contact us as soon as possible at info@betico.store so we can review the issue and help resolve it.
Where the issue is caused by a fault, damage in transit, or an error on our part, we will arrange a suitable solution. This may include a replacement, refund or return instructions, depending on the circumstances.
Please include the following where possible:
- Your order number
- A short description of the issue
- Clear photos of the item, packaging and any visible damage
This helps us resolve the issue more quickly.
4. How to Start a Return
To request a return, please contact us at:
Please include:
- Your full name
- Your order number
- The item you would like to return
- The reason for the return
Returns must be approved by us before being sent back.
Once your return request has been reviewed and accepted, we will provide instructions on how and where to send your item.
Items sent back without first requesting a return may not be accepted.
5. Return Shipping
For change of mind returns, the customer is responsible for return shipping costs unless we confirm otherwise.
For faulty, damaged or incorrect items, we will advise the most appropriate return or resolution process after reviewing the issue.
If you are returning an item yourself, we strongly recommend using a tracked delivery service and keeping your proof of postage until your refund has been processed.
6. Worldwide Orders
We ship worldwide and aim to make the buying process as smooth as possible for international customers.
Where applicable, Betico takes care of customs fees as part of the shipping process. However, customers are responsible for ensuring that the delivery address and contact details provided at checkout are complete and accurate.
If an order is returned to us because of circumstances outside Betico’s control, the customer may be responsible for any costs, charges or fees incurred during the return-to-sender process.
This may include, but is not limited to:
- An incorrect or incomplete delivery address
- Failed delivery attempts
- The parcel not being collected from a delivery office or collection point
- The customer being unavailable to accept delivery
- Local delivery restrictions or issues outside our control
- Refusal of delivery
- Any other return-to-sender situation not caused by Betico
If your order is returned to us in these circumstances, we will contact you once it has been received and reviewed. Any refund or re-dispatch will be assessed based on the condition of the returned parcel and any costs incurred.
7. European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without giving a justification.
To qualify, your item must be unused, unworn, in the same condition that you received it, and returned with its original packaging where possible. You will also need your receipt or proof of purchase.
This section does not affect any additional rights you may have under applicable consumer law.
8. Exchanges
The quickest way to receive a different item is to return the original item first, and then place a separate order for the new item.
Once your return has been received and approved, your refund will be processed in line with the refund section below.
9. Non-Returnable Items
Certain items cannot be returned unless they are faulty or incorrect.
This may include:
- Gift cards
- Personalised or custom-made products
- Items that have been used, worn or damaged after delivery
- Items returned without all original components, where this affects resale condition
- Products that cannot be returned for hygiene reasons once used
If you are unsure whether your item can be returned, please contact us at info@betico.store before sending it back.
10. Sale Items
Sale items can be returned where they meet the return conditions in this policy, unless clearly stated otherwise at the time of purchase.
This does not affect your statutory rights if an item is faulty, damaged or incorrect.
11. Refunds
Once we receive your returned item, we will inspect it and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refunds are usually processed within 10 business days of approval. Please note that your bank, card provider or payment service may take additional time to show the refund in your account.
Original delivery charges are not usually refunded for change of mind returns, unless required by law. If your refund relates to a faulty, damaged or incorrect item, we will review the delivery charge as part of the resolution.
If more than 15 business days have passed since we approved your refund, please contact us at:
12. Our Contact Details
If you have any questions about returns, refunds or your order, please contact us:
We’re here to help and will always aim to resolve any issue as fairly and quickly as possible.